Customer Testimonials
I haven't purchased a vehicle here but I have been in for service and repair over the past few years and been to the collision center once. They make it easy they get it right and are extremely professional. Extremely satisfied
I wanted to thank Sheehan Cadillac/Eric Trouillot for helping me purchase my car - I purchased a 2020 Cadillac XT5. The service with my saleman Eric Trouillot was amazing - I was able to purchase my car in less than 1 hour. I was treated with care and was made to feel very comfortable. Thank you and I LOVE MY CAR.
From start to completion of service Jamie Wells was amazing! Called in about our 2013 Cadillac CTS Coupe and he was the one who answered. Jamie was honest as well as accommodating. I ended up showing up a day ahead of when I was suppose to for service (on accident) but he still took us in. He also assisted in a loaner vehicle during the time of service. Within less than 24 hours the car was ready and he was able to get the headlight fixed as well! Thank you so much! I highly recommend asking for Jamie Wells for a pleasurable ...
Took my car in for maintenance. Everyone was helpful and friendly. Waiting room was clean. Hand sanitizer available. Showroom was quiet. My car was ready on time and washed. Pricing was good. Coffee machine in lounge plus TVs Very clean facility.
Leased a 2021 XT6 from MARK A. FERRARI and MO ELTAWIL. Great deal and very easy. Fast and no pressure! This is my wife's second Cadillac. Thank you gentlemen!
Leased a 2021 XT6 from MARK A. FERRARI and MO ELTAWIL. Great deal and very easy. Fast and no pressure! Thank you gentlemen!
Sheehan Cadillac is a great dealership. Jim Reardon, our Service Advisor, is always courteous, prompt, and follows up when our vehicle is ready and if there are any delays. He makes us feel special each and every time with any of our vehicle service needs.
From the time I walked into Sheehan Cadillac to the time I walked out was a pleasurable experience...Mr. Ferrari found the car I purchased within 15 minutes and walked me through to finish my purchase with ease in 2hs. The staff was so nice to me and as it was my birthday...I drove out with a great vehicle....WOW !! Respectfully, Dr. Samuel Laffer
Bought American, a Cadillac after many years of driving German cars. I am so pleased I did. The quality of the ATS coupe and service team at Sheehan have been amazing. Going out their way to answer any questions and correct any warrantee items required. Be local stay local. You will be happy you did!
Jamie in service could be teaching customer service! Professional, patient, excellent communication. Awesome dealing with him and Sheehan Cadillac.
Just went to Sheehan Cadillac service department in Pompano Beach today. My wife got a nail in her front tire and it was leaking pretty badly. I called Jim Reardon in the service department at 3:30. He told me to come down and they took care of the tire. They were exceptional and very nice. We have a four year lease on a 2020 XT4 and will be servicing the vehicle therefor the entire time. Great job Jim. Thank you!
my shopping at Sheehan Cadillac for several years has been rewarding, and grateful. I will never stop.
I have worked with SHEEHAN CADILLAC on 3 different occasions, every time they provided excellent service, I will keep working with them for all my Automotive needs. GREAT JOB SHEEHAN....!!!
Jamie Wells and the entire staff at Sheehan Cadillac provide outstanding service and do everything possible to make customers like myself feel very valued and appreciated. Always go above and beyond to achieve total customer satisfaction . This is a consistent outstanding experience with this Service Advisor and Dealership
Just purchased another Cadillac from Mark Ferrari at Sheehan. End to end, another World Class experience. Thank you Mark!
Sheehan Cadillac is the go to Cadillac in South Florida! My salesman, the service dept, the management are ready to help you find and care for your Cadillac. We have been a Cadillac family for almost 70 years, since before I was born.
great service
Sheehan Cadillac is the American Embassy of Automobiles. I travel over 10 miles to get their great service and expertise on Cadillac vehicles. I've had maintenance service performed on my car and I've worked with Jamie who is very knowledgeable and very helpful. The techs do great work and if by chance there is a problem, they will handle it asap. If your looking for a good Cadillac Dealer & good coffee in Florida, this is it!
I am a very satisfied customer of Sheehan Cadillac. I had a pleasant experience when I first purchased my certified pre-owned cadillac and continue to have pleasant experiences. I recently brought my caddie in for maintenance/service and new tires. My husband is VERY picky about tires. Jamie recommended we try the Continentals. He was not pushy, but informative and knowledgeable. Jamie was 100% right about the tires. My car glides on the road, they are quite and feel aerodynamic. We purchased them on a special and couldn't be happier. Every time I bring my car in for anything and ...
Jamie in service was excellent. He worked with my extended warranty company, and git my Cadillac repaired at minimal cost. Thanks Jamie
Our trip to Sheehan Cadillac was absolutely amazing. Their staff advisor (Jamie) was awesome in giving straight forward information about our vehicles, the cost and the amount of time needed to get the job done. The staff in general was courteous, helpful, and friendly. We took 2 vehicles in for maintenance and repairs thinking we would need a loaner, but they repair one in just under 2 hours and we picked up the second one the following day. Outstanding service!!!!
Great dealership, always have a wonderful experience. Very family oriented feeling. Jamie is my advisor and he strives to bring a great Cadillac experience that you would expect from the brand.
Excellent place to lease a beautiful Cadillac and use their service department. Friendly and very professional.
Excellent service
Awesome
Excellent purchase experience. Both Mo's (Sales & Manager) where non-pressure and very friendly.
Great and quick service for my Cadillac
^Had my Caddy serviced here. Great place.
^Great customer service. Jamie takes the time to explain what going on with your Caddy. Offers solutions too.
A few weeks ago I brought my Hummer H3 to this Sheehan to get an alignment. This service department was absolutely amazing! Everyone was so friendly and the service manager even came out once the job was completed to meet me and thank me for coming to their business. I will only bring my vehicle to this dealer to get any work done. Their prices were affordable and the service was great!
I leased my XT5 at the start of the pandemic and I have to tell you that they were absolutely amazing! Mark Ferrari is an extremely professional salesman and I would highly recommend him to my family and friends. Mo made the process of negotiating and delivering the vehicle effortless. A very professional team of people work at Sheehan! I would give 100 stars if I could.
Always super helpful and get exactly what i need done and let me know anything that could be a future problem without trying to oversell.
Great service department
Always a great experience and Robert is a great asset to the company. Thank you for your kindness and customer service.
Always amazing..hands down best place to bring your car in to get service. They are honest with you and go above and beyond..
Got right back in touch with me, worked with me even tho I told them my credit was bad,took the time to try and help me.
We have enjoyed dealing with Sheehan, especially exceptional and the most outstanding customer service in the service department. Jaimie is an asset to the dealership and his genuine professionalism is like no other we have ever dealt with. As always Jaimie, thank you for always going above and beyond . John and Laurie
Brought my 2011 Cadillac SRX to Sheehan for a strange noise. Jamie took it for a test drive and within 15 minutes had identified the problem and provided and estimate....I did not proceed with the work and he still gave further direction on a more economical fix.....Will definitely be back
My service provider Robert was amazing ! Super nice and easy going . Everyone else was nice as well my daughter even got a donut while we waited. Thank you Robert and staff
Visited parts department. Nice customer service. The only dealer that had the part I needed.
I called Sheehan Cadillac, regarding a recall notice, on my daughters 2003 Pontiac Vibe. Jamie took my call, and then Jamie took care of everything! Turns out, there was 3 recalls on the car, all minor but necessary. We just took ownership 6 months ago! Jamie brought a couple of other safety issues to my attention, as well as the immediate need for two tires. He found the size we needed and at a great price too! The car was also washed before being returned. Absolutely would recommend Sheehan Cadillac for any and all service needs! They treated me like i pulled in, ...
Very professional and friendly service
Great for Service and Maintenance on your Cadillac from new to antique. Jimmy, Keith, and the entire team is first class. Great Job and A customer for life.
We just leased a new 2020 CT5 and everyone at the dealership was great. Everyone we dealt with was terrific and offered great customer service. Completely happy with both the new vehicle and experience.
First time at Sheehan. Came in for some recalls as well as a check up on my car. Robert Farkas was a pleasure to deal with from beginning to end. Usually when your car is at the dealer, a phone call from them means “you have a 1000 more problems than you thought when you arrived and now we need you to pay for them”. Sheehan should feel blessed to have someone of Robert’s caliber in their service department. He is honest, efficient, and straight to the point. Only told me the things he recommended and that I needed. No ...
We have never purchased a vehicle out of state until we entered Sheehan Cadillac and met Mark Ferrari. We live in Indiana and were on vacation in Pompano Beach, Florida. We decided to go into Sheehan Cadillac to see if a 2020 CT6 Premium Luxury was available and what kind of deal we could make. We have purchased new Cadillacs for many years and mostly at the same dealership. Mark welcomed us to the dealership and presented a professional image which the dealership should be proud of having him representing its company. He was very pleasant and supportive of our needs ...
I was so impressed with the personal service I received from Jamie Wells at Sheehan Cadillac today 2/22/20. He was attentive, answered all my questions thoroughly, reviewed my account and service contract recommendations and limits...just all around awesome! Superior customer service and care, a breath of fresh air. I will continue to visit Sheehan Cadillac for ALL my automotive needs. Thank you for a great experience!!
Mark Ferrari is a extraordinary salesman. He was professional, friendly, helpful, and patient with me. No high pressure techniques were used or other tricks that most dealerships use. He listened to my wants and led me to my dream car. At all times I felt relaxed and enveloped in a cocoon of warmth, thoughtfulness, and concern. Mark went way beyond the extra mile. Buying a new vehicle was an absolute joy. Thank you Mark. Thank you Sheehan Cadillac.
Mark Ferrari’s service was impeccable! The best I’ve had (ever) and I have owned or leased Cadillac for many years. I appreciated Marks’ attention to detail! The showroom was immaculate and all employees were friendly and appreciative of my business! This was my first time at Sheehan Cadillac.
Great professional dealership. Brought my '05 300k mile Duramax in for an oil/filter change back in December when I was passing through and they had it done same day within a couple hours for a little under $100 and even washed it for me. Thanks guys for getting my truck in so fast and getting it done quickly, not to mention thanks even more for the complimentary wash since it was pretty dirty! I travel a lot so it's often important for me to be able to find dealers who can get my truck in same-day with quick turn around ...
Mark made this experience excellent!! I did not feel like I was at a typical car dealership with all the pressure. This was a first class experience. I would highly recommend Mark Ferrari.
Great experience, great dealership!!
My wife and I are very happy with our SRX acquired at Sheehan, the sales agent Luis Nieves-Santos was very professional on his job oriented to customer needs and knowledgable by facilitating the whole buying process. Thank you!
Great service, attentive service advisors. They all go out of their way to help customers. Loaner cars usually available for longer services. All work performed by ASE certified techs, some been there for 20+ years.
Jim has been there forever, and he is the best of the best. Always follows thru, explains things thoroughly , and is very pleasant to deal with.
The experience of buying my first car couldn’t have been better, and it’s all thanks to the exceptional customer service we received from Luis at Sheehan Cadillac. We were interested in a hard to find vehicle and a used one at that. Since these cars don’t come around often, rather than treating the sale for granted, Luis went above and beyond to address every concern we had prior to the sale of the car. He didn’t just say he wanted to earn our business like everyone else does- he actually proved it. He didn’t dismiss ...
The best car buying experience I've had to date. My salesman, Louis, made my time his peronal business and guaranteed none of it was wasted on BS dealership games that unfortunatly plague car shopping these days. Well done Sheehan!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ For Sir Luis Nieves Santos this man is top notch!!! Luis will take care of your every need in the car buying process and beyond 👍🏻👍🏻
I’m happy to say that this was the best car buying experience I’ve had. Thank you to Mark Ferrari and Mo! These guys were true professionals and a pleasure to work with!
The place is always super clean. The staff is knowledgeable and friendly I've purchased a vehicle from this location and I would go back anytime
Nice sales staff, fair prices
My service experiences at Sheehan Cadillac have been exemplary. My service advisor Jamie Wells goes above and beyond to provide a good experience and minimize my wait time at the dealer. Jamie is also very knowledgeable and easy to work with which makes for an overall good experience.
From the moment I arrived at Sheehan Cadillac, I knew this was going to be a great experience. I was first met by Eric Trouillot, I mentioned to him that I was here to meet Mark Ferrari to see a vehicle. Instead of turning away because I already had a salesman, Eric made sure that he made himself available to answer any questions and in fact took me out for the test drive. It was past closing but we made the deal. I had two salesmen to sell me one car. They made sure that they heard all of the ...
Luis provided the easiest process for getting my car. In all my experiences, this was the best. I work all day, he brought everything I need to my home. If he didn’t make it so easy, don’t think I would have gotten the car. I don’t have time to sit at a dealer. The only thing that could have made things better is if the paperwork was done electronically. And if they gave a Cadillac hat with purchase. Thank you Luis and Sheehan. I love my car!
Jamie in service is awesome!
This was the best experience I have had working with a dealership in south Florida. The sales and management team were fantastic and went above and beyond to make sure I received the deal that I was looking for. Each department made my experience a memorable one. If you’re looking for a vehicle I highly recommend everyone to visit Sheehan. My thanks to the Sheehan team for all that you did for me. Wil G.
Great service department.
Stopping into Sheehan Cadillac was the best thing I ever did. Looking for a car can be overwhelming but Luis made it fun and easy. There was no pressure everyone was extremely nice and truly tried to put me in a car that worked for me.
They are always very nice and accommodating.
Luis and this dealership is great, the customer service was awesome, and they treat you well... I will purchase for Sheehan again, and recommend anyone in the market to visit Sheehan and Luis you will not be disappointed.
This was by far the easiest and most convenient experience I've ever had at any car dealership. Mr. Mike Simpson and his team were direct and did not waste any time coming to a reasonable offer on the vehicle. I would highly recommend their dealership if you are interested in a Cadillac.
My best experience yet, rolling over my lease. Mark Ferrari is the best sales associate that I have come across within my better than 25 years , buying,leasing, etc. .
From this day forward Luis is the only one who I would ever purchase a car from. He made everything smooth and easy and is an asset to your company. Give the man a raise, Thanks
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