Customer Testimonials
Made the buying process seamless. I will definitely purchase my next car from James and Sheehan Cadillac.
Excellent service at Sheehan Cadillac. I arrived without an appointment and nonetheless Vanessa was quick to get my 2013 ATS in the queue and serviced relatively quickly. Communication was clear and transparent on the process and assurance was given on the cost and next steps. Vanessa also arranged for alternate transportation/shuttle service during the time my ATS was in the shop (less than 1 day). I will recommend Sheehan Cadillac to friends and family, and I would return with any future service needs.
Great experience from first phone call about a specific car to pulling out in my brand new xt6.
Dealer service advisor Robert is honest, caring and listens to the customer. He’s by far in a league of his own. The check in guy before you see the service advisor, is the most polite and courteous person you will encounter.
Just bought my wife’s 3rd Cadillac. Mark Ferrari sold us our new XT6. He is a class act. A gentleman and treats us so well. Zero pressure. Calm demeanor. Will only buy from him.
My experience today was amazing! Eric, my sales representative was professional, personable and offered me his full attention to what I was looking for. Also, the finance manager Jerry, left me in a great ‘ mind-set”, by knowing that they both gave me an excellent deal. 5- Stars ⭐️⭐️⭐️⭐️⭐️ to both of these gentlemen for going above and beyond. With best regards, Your satisfied customer. TM
Vanessa is excellent. Richard is amazing and a great treasure for the dealership. I appreciate their patience. Thank you.
Dependable , professional, friendly . Very happy dealing with Sheehan Cadilac dealership Looking forward dealing with them in the future to
I've been dealing with this agency for a long time This was the best feeling I've had. All around good experience Extremely knowledge Made the transition smooth If I needed another car this week I'd go back to Mark Tom: you recommended Mark to me you were right, he was great to work with I will be back for my next Cadillac
The process was quick and painless. Between trading the used and buying the new, the process only took 2.5 hrs of my time.
I always come here to get my Cadillac serviced… all of the professionals are amazing! I highly recommend Vanessa in service- she has a great personality and is super helpful when it comes to informing you on what your car needs. Her service is phenomenal! As a woman it’s awesome to come in and speak to her. She’s very attentive and responsive. She really made the experience so comfortable and answered all of the questions I had. I will always come to Sheehan for my car care!
Ed is the man. Can't say enough on how helpful he was when I needed help finding the right vehicle for my wife. If i had another wife I'd buy another Cadillac from Ed. he's that good !!! Give this man a raise !!!
My experience at Sheehan Cadillac was nothing short of spectacular. Andrew helped me out with all my questions and made me feel right at home. I recommend this dealership for anyone looking for a car, Cadillac or not. Thank you once again to Andrew and his team for everything, keep up the hard work!
EXTREMELY PROFESSIONAL AND EASY TO WORK WITH. SHEEHAN DELIVERED WHAT THEY PROMISED. BESIDES JAY, BOTH MARKS AND JIM IN FINACE WERE ABSOLUTELY TO FLIGHT
Jim and the service department at Sheehan Cadillac are the definition of top notch. They took in our Escalade on time and got down to the root of the problem that 2 other dealers could not. I would highly recommend Sheehan to everyone for sales and service. Our next Cadillac will be from Sheehan. Thank you Jim !
When I need service, Jim Reardon makes sure it gets done. Both my XT5 and CT6 go in for whatever needed and come back perfect. Done right first time.
My experience at Sheehan Cadillac Service Center was nothing less than first class. Carlos is exceptional, extremely knowledgeable, helpful and friendly. All staff members were helpful and friendly. The work the technicians performed was nothing less than perfect, my In-Law's SUV had been rear ended, when I got it back it was showroom condition. Highly Recommended!!
Friendly staff: phone/person. Great Service in a timely manner. I am very pleased with the service.
Most places say "it'll be about an hour"... 3 hours later you're still waiting. Not Sheehan, they delivered what they promised.
Service manager & service tech are awesome, very knowledgeable and helpful
Robert is a awesome service advisor. Many times there and the service is always good. Robert listens to concerns and never hesitates to address any and all concerns. Customer service is obviously his number one Priority. A true professional.
Robert in Service was amazing - very knowledgeable and helpful
Great service in a timely manner and always informative to what’s happening. Would recommend Sheenan Cadillac to anyone!
I've purchased my CTS-V and Escalade at Sheehan. These guys are the real deal. Straightforward and honest. Thank you Scott Lynton and Mike Simpson for making the process smooth. Mark and Moe in finance for always giving me the best deal possible.
Although I did not buy my car there. They treated me as if I was. The work I had done was done promptly and efficiently.
Service department is quick and professional. Rob Farkas the service advisor went beyond my expectations.
Every person I have ever spoken to about my car,etc.has been so helpful. They are so knowledgable and caring! Especially Jim Rearden… he’s always helped me!
There is a reason why I've been doing business with this dealership since 2005... Consistent professionalism, genuine care for the customer, first class environment, good people.
From sales to service, Sheehan Caddy delivers. Always professional in both sales and service.
Mark in sales and Jamie and Robert in service are always Excellent. Dale the Service Manager also goes above and beyond. Professional service always at Sheehan Cadillac.
I had an amazing experience with Sheehan Cadillac in Pompano. I have the great opportunity to be taken care of by Bert and he was simply amazing!
Purchased a 2021 XT6 Sport from Sheehan Cadillac. We live in North Florida yet traveled to Pompano Beach for the selection on hand. Our Sales Rep; Bert Gorman had everything aligned before our arrival. Scotty in Finance had the money end completed in maybe 15 minutes! Our entire process was approximately 1 hour. The car is beautiful. Thanks!!!
I have worked at the dealership for 31 years. We always cared about the customer. Now I visited the dealership as a customer, and was worried because it was sold to Sheehan, and all the mechanics and management have changed. But not to worry they are just as good if not better. Jim Reardon Is the best servicewriter very professional. I have worked with alot of service managers in my 31 years and Darrell is rated right there with the best, he doesn't stop working he try's to make the dealership better. The mechanic Tony was put under alot of ...
Professional and efficient! I was pleasantly surprised with the care the staff took to help me.
I was very pleased with Sheehan Cadillac after a bad experience at another Cadillac dealership in Delray Beach, Fl. The Delray dealership treats its customers very badly but Sheehan Cadillac of Pompano Beach are fantastic. My self and my business partner both bought XT6 Cadillacs here and are very happy with everyone. This is where I plan to return for all my car needs. Thank you Tom Sheehan for all your help. Mr Craven
Super responsive, incredibly efficient and quick. Had me in and out in a timely manner. Gary (sales rep) and Mark were super helpful and friendly. Had a lot of paperwork done in advance and I was in and out of financing within 15 minutes. Fastest service I ever received buying or leasing a new vehicle. Great job by Mark, Gary and financing team!
Great experience with dealership. Our salesman, Dan Crowley was fantastic. We had a few small issues that he handled quickly. We would recommend him to anyone.
Carlos Vasquez, body shop advisor, made a great impression on my visit today. Professional and courteous during an inspection after an accident. Pleased with their customer service. Thank you
I just bought a 2017 Cadillac Escalade Platinum from Gary Catronio at Sheehan Cadillac. I had some requests to customize the vehicle before I got it. He hooked it up and now I’m sittin pretty in a one of a kind Cadillac! Great customer service and communication. I recommend Sheehan Cadillac to anyone and everyone! Go see Gary! I will be back to buy more in the future!
Great sales staff. Scott Lynton was great. Scott from finance as well. Very knowledgeable and clear. Thanks again
Robert Farkas, service writer, always provides excellent customer service.
Great cars. Great sales teach.
Usually going to the dealership is like going to the dentist. Painful but necessary. I just want to thank Mr Garcia and surrounding staff. I have never been more impressed and pleased with vehicle service!!! They made my experience and day. Great to see personality and smiles and people who actually want to help you. They have my business forever!!!
Always love the excellent customer care given at Sheehan Cadillac. THank you.
I‘ve been in a lot of auto service departments in my over 50 years of driving many new cars. Some good,some not so good.None compare to Sheehan Cadillac From the owner,his son or their body shop manager they are great & do great work The service manager Darrell Freedman Service advisor Jim Reardon & their mechanic Dan are first class professionals A credit to any company. I always leave there feeling like I got Red Carpet Service Not easy to say these days. Thanks guys!
Sal and James were excellent. They made the car buying process quick, easy, and painless. Thanks again!
Absolutely phenomenal dealership. Got me out of my 2018 WRX. Into a CPO 2020 CT5-V very happy with my Purchase. Sal took the time to Explain the benefits between the CT5-V and the CTS-V extremely well: would recommend.
We had some work done on my 2014 Cadillac SRX. Jamie Wells was great to work with and gave us excellent customer service. Sheehan kept our costs down and gave us very affordable service. We are appreciative and definitely would return to them for service and/or purchase of a vehicle.!
Just leased a 2021 Cadillac XT6 with Mark Ferrari. We quickly made the deal and were on our way, Mark is very professional and our experience was suburb. We established our deal over the phone and when we arrived, our deal was honored and we were treated very well. We lease cars often and would highly recommend the team at Sheehan and Mark!
Kirk Rowdon is an excellent 7-star manager in service, attention, guarantee and responsibility. They want to buy a Cadillac, go to Sheehan Cadillac today, don't wait any longer, thanks Kirk, see you soon !!
I was treated like Royalty!! Great experience. I recommend asking for Mark the Salesman and Mark the General Manager. I was able to lease the vehicle of my dreams.
Very professional and accommodating great service and highly recommend to all my friends and family
This is my 1st Cadillac and my 1st SUV. I've always been a part of the Rick Case Hyundai family for years and wanted something different this time around. Mark Ferrari is the best, made the process very very easy, I went in, told him what I wanted, and I got it! The customer service of the staff there was GREAT! Everyone is friendly and I like that Mark even sends me follow up emails after I purchased and I recieved a Thank you card in the mail. I already recommended Sheehan to my older neighbor who's in ...
Purchased a Cadillac XT5 , great service and customer service without the BS with the best price available within 20 miles area Our salesman Mike Simpson made the process easy and simple
Good sales staff. Very helpful.
I am going to let you know that I have not purchased a car from Sheenan Cadillac yet but when I do it will be from Eric. I am still in the market but with a couple things coming up I explained to Eric about the timing and he was more than understanding. I highly recommend these guys and their attention to your wants and needs. Van Wood
Excellent service
Nice ppl beautiful cars
I wanted to thank Sheehan Cadillac/Eric Trouillot for helping me purchase my Escalade, Eric knew the car inside and out. Eric worked with me to get the deal I wanted I would highly recommend him if you are looking to buy
Eric Trouillot was a pleasure. No pressure, friendly attitude and he answered questions without any bologna. He worked with us and did not keep us waiting long when he left to check our offer with the manager. He specializes in Pre-owned cars.
I haven't purchased a vehicle here but I have been in for service and repair over the past few years and been to the collision center once. They make it easy they get it right and are extremely professional. Extremely satisfied
I wanted to thank Sheehan Cadillac/Eric Trouillot for helping me purchase my car - I purchased a 2020 Cadillac XT5. The service with my saleman Eric Trouillot was amazing - I was able to purchase my car in less than 1 hour. I was treated with care and was made to feel very comfortable. Thank you and I LOVE MY CAR.
From start to completion of service Jamie Wells was amazing! Called in about our 2013 Cadillac CTS Coupe and he was the one who answered. Jamie was honest as well as accommodating. I ended up showing up a day ahead of when I was suppose to for service (on accident) but he still took us in. He also assisted in a loaner vehicle during the time of service. Within less than 24 hours the car was ready and he was able to get the headlight fixed as well! Thank you so much! I highly recommend asking for Jamie Wells for a pleasurable ...
Took my car in for maintenance. Everyone was helpful and friendly. Waiting room was clean. Hand sanitizer available. Showroom was quiet. My car was ready on time and washed. Pricing was good. Coffee machine in lounge plus TVs Very clean facility.
Leased a 2021 XT6 from MARK A. FERRARI and MO ELTAWIL. Great deal and very easy. Fast and no pressure! Thank you gentlemen!
Leased a 2021 XT6 from MARK A. FERRARI and MO ELTAWIL. Great deal and very easy. Fast and no pressure! This is my wife's second Cadillac. Thank you gentlemen!
Sheehan Cadillac is a great dealership. Jim Reardon, our Service Advisor, is always courteous, prompt, and follows up when our vehicle is ready and if there are any delays. He makes us feel special each and every time with any of our vehicle service needs.
From the time I walked into Sheehan Cadillac to the time I walked out was a pleasurable experience...Mr. Ferrari found the car I purchased within 15 minutes and walked me through to finish my purchase with ease in 2hs. The staff was so nice to me and as it was my birthday...I drove out with a great vehicle....WOW !! Respectfully, Dr. Samuel Laffer
Bought American, a Cadillac after many years of driving German cars. I am so pleased I did. The quality of the ATS coupe and service team at Sheehan have been amazing. Going out their way to answer any questions and correct any warrantee items required. Be local stay local. You will be happy you did!
Jamie in service could be teaching customer service! Professional, patient, excellent communication. Awesome dealing with him and Sheehan Cadillac.
Just went to Sheehan Cadillac service department in Pompano Beach today. My wife got a nail in her front tire and it was leaking pretty badly. I called Jim Reardon in the service department at 3:30. He told me to come down and they took care of the tire. They were exceptional and very nice. We have a four year lease on a 2020 XT4 and will be servicing the vehicle therefor the entire time. Great job Jim. Thank you!
my shopping at Sheehan Cadillac for several years has been rewarding, and grateful. I will never stop.
I have worked with SHEEHAN CADILLAC on 3 different occasions, every time they provided excellent service, I will keep working with them for all my Automotive needs. GREAT JOB SHEEHAN....!!!
Jamie Wells and the entire staff at Sheehan Cadillac provide outstanding service and do everything possible to make customers like myself feel very valued and appreciated. Always go above and beyond to achieve total customer satisfaction . This is a consistent outstanding experience with this Service Advisor and Dealership
Sheehan Cadillac is the go to Cadillac in South Florida! My salesman, the service dept, the management are ready to help you find and care for your Cadillac. We have been a Cadillac family for almost 70 years, since before I was born.
great service
I am a very satisfied customer of Sheehan Cadillac. I had a pleasant experience when I first purchased my certified pre-owned cadillac and continue to have pleasant experiences. I recently brought my caddie in for maintenance/service and new tires. My husband is VERY picky about tires. Jamie recommended we try the Continentals. He was not pushy, but informative and knowledgeable. Jamie was 100% right about the tires. My car glides on the road, they are quite and feel aerodynamic. We purchased them on a special and couldn't be happier. Every time I bring my car in for anything and ...
Jamie in service was excellent. He worked with my extended warranty company, and git my Cadillac repaired at minimal cost. Thanks Jamie
Our trip to Sheehan Cadillac was absolutely amazing. Their staff advisor (Jamie) was awesome in giving straight forward information about our vehicles, the cost and the amount of time needed to get the job done. The staff in general was courteous, helpful, and friendly. We took 2 vehicles in for maintenance and repairs thinking we would need a loaner, but they repair one in just under 2 hours and we picked up the second one the following day. Outstanding service!!!!
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